Another Look at Social Media: Healthcare

Social media is creeping into everything that we do, even into the lives of the characters of the TV shows we watch. About a month ago, one of the main predicaments of a Grey’s Anatomy episode was if the surgical interns should be allowed to tweet about a live experimental procedure.  At first the Chief of Surgery would not allow it because he wanted the interns to devote their full attention to the surgery in front of their eyes. Slowly but surely, the Chief was won over once he realized the interns were using twitter as an opportunity to create a forum around the world between hundreds of surgeons.

This new addition of twitter in the Grey’s Anatomy dialog reflects the reality of social media in the health care industry.  According to a panel of doctors, physicians, and surgeons hosted by The Racepoint Group to discuss “Harnessing the Power of Social Media in Healthcare Communication,” social media is just beginning to infiltrate the healthcare professions. Many surgeons have personal Facebook accounts and a few have Twitter accounts, but so far they don’t use those accounts for their professional lives. Some current uses of social media are informative Facebook groups such as MacArthur OB/GYN group for teens with information about avoiding teen pregnancy and STD’s.

There is also another form of social media that reimburses physicians for electronic visits to websites about pilot projects. This is also linked to a change in patient care that is focused on quality of the visit instead of the number of appointments a physician may schedule in one day. If doctors and patients can connect frequently about the patients condition, then the full picture of all symptoms will be much clearer.

My own physician’s practice has a website that allows access to my medical records, my upcoming appointments and serves as an avenue to contact my physician personally. However, I have never used this website because I rarely see my physician besides my once-a-year check-up; I do not see the need for such a service if care is so sporadic.

 I see Twitter and Facebook, and most likely YouTube becoming instrumental tools in teaching hospitals such as John’s Hopkins.  If students are able to ask questions of their peers and their mentors about live surgeries, and even view videos of experimental procedures, new techniques will flourish.

The worry I have about Twitter and Facebook expanding into the healthcare industry is the overload that could ensue. If patients have access to their doctors and physicians through social media, will the professionals become haunted by their work?  Healthcare professionals may never be able to put down or shut off their smart phones because they are expected to answer their patient’s needs. This could easily lead to abuse of health care professionals during all hours of the day.  Hopefully this can be avoided, and social media will improve healthcare in ways we can only imagine!

http://www.bbmarketingplus.com/blog/?p=1007&preview=true

Written by Sarah Vlach

Social Media: Channel for Free Speech or the Catalyst to Political Unrest?

We’re all aware of the political unrest presently unfolding in the Middle East. Most of us, connected and worldly university students that we are, probably found out through our constant and beloved social media sites. It’s how we share ideas, current events,and now political operations around the world, and why wouldn’t we tune in to hear the latest news?


Social media networks like Facebook, Twitter, Flickr and Youtube are facing issues regarding their policies of sharing and political neutrality. These sites are increasingly being used by activists and pro-democracy forces, especially in the Middle East and North Africa. Faced with posts urging rebel action, videos of rallies and military practices, groups uniting anti-government communities, and photos of civil unrest and destruction, social media is being forced to elucidate the limits of the fuzzy gray area between free speech and, well, TMI. Unless calls to violence or violent footage's involved (which are taken down by the sites because they are against policy), socialmedia conversation remains in shades of gray.


Current turmoil has put social media companies in a delicate position: how to
accommodate the growing use of social media for political purposes while remaining neutral and maintaining the policies that granted their services international popularity. The rules are not so black and white, especially when facing these issues on a global scale.


Can a social network provide neutral service when navigating the treacherous territory of international politics? How much information is too much to share on social media, and who owns it? Who has the right to determine speech limits when the channel crosses the borders of time and space? When the issues discussed have the potential to overthrow governments?


Stay logged on and we’ll find out.


Written by Gabriella Chiera

What's in a Challenge?

A challenge is always meant to test your mettle as an individual; consequently, not everyone looks for one. The PRSSA Challenge was designed to be just that – a true challenge for all of the participants involved. Essentially, the name of the game meant that we were to compete against one another, and our desire to be a part of the winning team would drive us to work harder and think more quickly than the other teams. In the end, our efforts to create the most effective PR strategy would force us to hone our skills. 

As a new member of the University of Delaware’s PRSSA chapter, as well as a recent transfer student, I jumped at the chance to register for the Challenge, which was “a one-hour strategic communication campaign planning competition” to be held on March 14. Even so, I must admit that I was a bit intimidated as the evening commenced. Not only was I well aware that I’m still not technically in the major, but I also have yet to even take a Public Relations course--how was I to help my team build a solid PR proposal?

Of course, I had very little time to ponder my question any further, as we were promptly given our task. For the evening’s competition, we were asked to create a plan that would increase the membership of ONE: University of Delaware Chapter. The ONE Chapter at UD helps to build Bono’s international awareness campaign about poverty and disease in Africa. Our clients shared their mission and encouraged us to be creative. Within the hour, we brainstormed ideas, further researched our client, and wrote a plan; after submitting our plans, we presented our ideas to the panel of professional judges, as well as ONE’s President Conor Leary.

Through our efforts to construct a PR strategy, I learned a lot from my own teammates--Kayley Conti, Lauren Rutkowski, and Stephanie Wight; however, I also gained new insights through the other teams’ proposals, too. While our plans for ONE had common elements, it was interesting to hear each team’s proposals. Through the challenge, I not only learned about public relations strategy, but I also became better acquainted with other members of our chapter. Ultimately, for me it was time very well spent, and I look forward to seeing what other things PRSSA has in store for me--I know still have a lot to learn and am eager to do so!

Written by Janie Sikes

Charlie Sheen—A PR Nightmare, or “Winning” Record Holder?

For the past few weeks, Charlie Sheen has been a PR professional’s worst nightmare.  Sheen has pretty much taken over the task of managing his image, even making this comment about his publicist of over seven years, Stan Rosenfeld:

"I respect Stan, he was doing the best he could ... but ... I probably would have come up with something better." (The Australian)

Ouch.  Can you blame Rosenfeld for resigning after that?  With Sheen’s lifestyle including regular violence, drug abuse, and prostitutes, Rosenfeld definitely was never at a loss for things to do.

But on the bright side for us PR pre-professionals, celebrity “meltdowns” can be a great way to learn.  Sheen’s debacle can teach us a lot not only about crisis management, but also social media!  Sheen’s debut on Twitter set a Guinness World Record for reaching one million followers in just over twenty-five hours! In addition, other Twitter profiles (@Sheentranslator) as well as web sites (livethesheendream.com) dedicated to Sheen’s personality are going viral just as quickly.

Sheen seems to be getting the hang of social media quite quickly, creating hashtags for his most recent catchphrases, sending #tigerblood, #winning, and #planbetter to the top of the trending lists.  He has also apparently grasped the concept of tweeting pictures, such as his first post on Twitter showing a picture of him with one of his “goddesses”.  Outside of Twitter, he has also utilized Ustream.com to air his live streaming show, Sheen’s Korner, which led to Sheen announcing a tour called My Violent Torpedo of Truth/Defeat is Not an Option.

Sheen seems to be using social media so effectively (in his own way) that PR professionals are abuzz wondering if he’ll actually emerge from this whole debacle still “winning”.  Jerome Cleary says, about Sheen’s firing from Two and a Half Men, “I do not think it adds to the damage because the public obviously loves it…now the door is white open for either reality TV or another TV show…” (AFP)  Peter Shankman went as far as to wonder if this whole thing is just a PR stunt (AOL News).  While that may seem a bit extreme, Charlie Sheen definitely makes you wonder once again, is there such a thing as bad publicity?

Sources:

http://www.theaustralian.com.au/news/world/charlie-sheens-public-relations-agent-quits-amid-tv-rants/story-e6frg6so-1226014852991

http://www.aolnews.com/2011/03/04/is-charlie-sheens-world-record-setting-twitter-presence-an-elab/

http://www.google.com/hostednews/afp/article/ALeqM5g0dTPFQTbT-GHTicUyTz0ePtlgwQ?docId=CNG.d30777a4857e4804acfba9058a4da4df.81

Written by Brittany Berger 

The 21st Century 'App Boom': Beneficial to Whom?

Need to find a fancy restaurant for that anniversary you forgot? There’s an app for that. Need a flashlight to find your apartment key that you dropped? There’s an app for that. Lacking a cowbell for you town’s major football game? There’s an app for that. Those five words have only recently begun resonating in the minds of tech-savvy consumers with the advance of smart phones and tablet computers.  This rise has not only led to a huge demand for innovative applications and competition, but companies have also used this to their advantage as a new way for consumers to access their products. Do these applications really benefit companies or are they attempting to jump on the bandwagon without checking to see what they are getting into?

With new tablet computers such as the Dell Streak 7 and the Motorola Xoom coming out to compete with the iPad, many companies are acknowledging that they need to jump into gear. Mobile computers (smartphones included) are the new PCs/Macs and no one wants to be left out of this generation. Corporations are utilizing this rapid rise in mobile usage through applications and mobile web-sites. Applications not only work as a reverse marketing strategy to get the consumers to come to them rather than them shoving ads in the virtual faces of customers, but they also provide an experience for the consumer rather than simply information. Stores such as Target and Express have broken into the app industry with “one touch shopping” by providing customers with the option of mobile applications rather than mobile websites, or in other words – experience over information. Disney has combined the best of both worlds into their app for Verizon smartphones. Although it is expensive, $9.99 for 6 months, it provides all wait times for rides, restaurants and FASTPASS tickets; maps are given, and you can even create a schedule for yourself of what shows you want to see. Leave it to Disney to create the world’s best application much like they created our childhoods.

According to the New York Times, within the next four years there is expected to be a rise of approximately $24,000,000,000 in app revenue. Clearly it is essential for businesses to jump on this bandwagon, headfirst with a blindfold even because this is the new generation – the mobile generation, the app generation. Are you on the bandwagon yet? If not, don’t worry. Take your time and research your smartphones and tablet computers before you buy, because this trend isn’t going anywhere. Need a place to research? There’s an app for that.

Written by Chelsey Rodowicz

PRSSA Challenge!

Ready to put your knowledge of public relations to the test? Join us for the first-ever PRSSA Challenge, on Monday, March 14, in Gore 302 at 7 p.m. Registration is free, but space is limited, so sign up here as soon as possible! Registration ends Friday, March 4.

Participants will be broken up into teams of five to construct a strategic communications campaign for a new organization on campus, ONE: University of Delaware Chapter. Participants will be given the background information necessary to creating a comprehensive campaign plan.

The PRSSA Challenge will provide the opportunity for our participants to share their PR skills with fellow peers, as well as acquire new skills as they compete to create the best presentation for a real life organization. Presentations will be shown to a panel of judges consisting of respected PR professionals, including our Chapter's professional adviser Jeffrey Jackson and Galanaugh & Company's Karen Galanaugh. Participants will each receive a certificate of completion, and winners will receive individual prizes and their names included in a press release about the activity to PRSSA National.

For more information about the PRSSA Challenge, please visit our Facebook event page.

The PRSA Delaware Media Experience

Picture completing a project under the close supervision of a boss. Now, I want you to imagine completing this same project under the close supervision of 45 bosses. This was how I felt at my first PRSA Delaware meeting when I was told to speak in front of the 45 PR professionals at this week's meeting. Although I felt nervous speaking in front of public relations practitioners, I successfully introduced myself. Introducing myself to all of these potential employers was just one of the many opportunities I had at the PRSA Delaware meeting!

The panel of Delaware media gurus facilitated a discussion on familiar topics including what a journalist, or gatekeeper, looks for in a press release to an overview of Delaware's news trends today. The guest speakers representing broadcast and print media emphasized newsworthiness in a media release. Submitting a media release surrounding the topic of fifty layoffs would not be sufficient, but if the article focused on the economy and job layoffs regionally, then the media release presents much more newsworthy material. 
The importance of social media, rather than just traditional media, was also discussed. Some PRSA members were scurrying by activating multiple twitter accounts while others were preparing podcasts, and their actions showed me the true importance of social media among public relations practitioners.


Written by Alex Albanese